Singapore property completes floor technology upgrade across two gaming halls
A Singapore integrated resort has completed a phased upgrade of machine and table systems across two halls, carried out during trading hours over eleven months.
Priya Raman · Published 28 July 2026 · Updated 29 July 2026 · 5 min read · Asia-Pacific
Key points
- —Upgrade completed without closing either hall.
- —Machine and table systems now share one management platform.
- —Staff retraining formed a substantial part of the programme cost.
Working around the floor
Phased upgrades in operating venues are logistical exercises. Work was scheduled bank by bank during low-demand periods, with temporary signage and staff briefings used to manage patron expectations.
“The hardware took eleven months. Getting people confident with it took longer.”
Gaming operations director
One platform
Consolidating machine and table reporting onto a single platform removes reconciliation between systems and shortens the production of daily figures.
The training cost
Operators consistently underestimate retraining. In this programme it accounted for a meaningful share of total cost and was, by management's account, the difference between a working system and a resented one.
Duration
11 months
Halls
Two
Closure
None
Primary sources
- Operator project summary — Company briefing
- Vendor case documentation — Supplier materials
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